Return on Investment in Training and Performance Improvement Programs
by:
Jack J. Phillips
Summary:
The book provides a comprehensive methodology for evaluating the effectiveness of training and performance improvement programs by calculating the financial return on investment (ROI). It guides readers through data collection, analysis, and calculating ROI, while also addressing implementation challenges and strategies for enhancing program effectiveness.
Key points:
1. ROI Methodology: Phillips presents a detailed method to calculate training program ROI, involving data collection before, during, and after the program to assess financial impact.
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