Summary:
The book provides practical leadership advice drawn from the author's experience as the Executive Vice President of Operations for Walt Disney World Resort, detailing ten strategies for effective management and team building. It emphasizes the importance of customer service, employee engagement, and creating a positive organizational culture to achieve success.
Key points:
1. Respect All: Cockerell highlights the need to respect all employees, regardless of their role, as each contributes to the company's success.
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