Driving Excellence
Transform Your Organization's Culture -- And Achieve Revolutionary Results
by:
Mark Aesch
Summary:
The book provides insights into transforming organizational culture to improve performance, efficiency, and customer satisfaction. It offers practical strategies and real-world examples from the author's experience in turning around a struggling public transportation agency, demonstrating how to drive significant operational and financial improvements.
Key points:
1. Data-Driven Decisions: Make choices based on data analysis to find inefficiencies, set goals, and track progress, avoiding guesswork and bias.
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