Improving Performance
How to Manage the White Space on the Organization Chart
Summary:
The book provides a framework for improving organizational performance by focusing on the processes that occur between the boxes on an organization chart, often referred to as the "white space." It offers practical tools and techniques for diagnosing, analyzing, and redesigning processes to enhance overall company efficiency and effectiveness.
Key points:
1. Three Performance Levels: Optimal performance requires aligning the organizational structure, cross-functional processes, and individual job performance.
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