Summary:
The book provides managers in the public sector with strategies and tools to enhance employee performance, including techniques for motivation, talent development, and creating a results-oriented organizational culture. It offers practical advice on performance management systems, team building, and leveraging human resources to achieve government agency goals effectively.
Key points:
1. Performance Management: Implement a system where individual goals align with agency objectives, set clear expectations, offer feedback, and measure outcomes to motivate and hold employees accountable.
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