Key Performance Indicators for Government and Non Profit Agencies
Implementing Winning KPIs
by:
David Parmenter
Summary:
The book provides a comprehensive guide to developing and implementing effective Key Performance Indicators (KPIs) tailored for public sector and nonprofit organizations. It offers practical advice, methodologies, and case studies to help these entities measure and improve their performance in delivering services and achieving their missions.
Key points:
1. KPI Importance: KPIs are essential, measurable indicators tied to an organization's key goals, unlike basic metrics. They must be clear, relevant, and actionable.
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