Summary:
The book provides a comprehensive guide to identifying and implementing key performance indicators (KPIs) that are crucial for tracking and improving organizational performance. It offers practical advice, methodologies, and real-world examples to help managers and executives develop relevant KPIs and use them effectively to achieve strategic goals.
Key points:
1. CSFs and KPIs Connection: CSFs are key activities for achieving goals, while KPIs measure their success. KPIs must align with CSFs to meet strategic objectives.
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