Know What You Don't Know
How Great Leaders Prevent Problems Before They Happen
Summary:
The book explores the importance of proactive problem detection and prevention in leadership, offering strategies for leaders to identify and address potential issues before they escalate. It provides case studies and practical tools to improve decision-making processes, encourage open communication, and foster a culture of vigilance within organizations.
Key points:
1. Open Communication: Roberto stresses creating a safe space for employees to voice concerns and disagreements to identify issues early.
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