Courageous Cultures
How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates
Summary:
The book provides a framework for leaders to create an organizational culture that encourages employees to share innovative ideas, solve problems proactively, and advocate for customers. It offers practical strategies and tools to empower teams, foster open communication, and drive engagement by tapping into the collective intelligence of the workforce.
Key points:
1. Psychological Safety: Essential for open dialogue and innovation, it allows team members to share ideas and concerns without fear.
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