Summary:
The book explores the concept of inclusive design, emphasizing how designing for those with disabilities or limitations leads to innovations that benefit a broader audience. It provides insights and case studies on how embracing diversity in the design process can lead to more effective, equitable, and universal solutions.
Key points:
1. Mismatched Interactions: Design often caters to an "ideal" user, ignoring diverse needs and abilities, leading to exclusion. This also opens doors for innovation by focusing on the overlooked.
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