Tragic Design
The Impact of Bad Product Design and How to Fix It
Summary:
The book examines how poorly designed products can lead to negative consequences, including frustration, exclusion, and even harm to users. It provides insights into the principles of good design and offers strategies for creating more empathetic and effective user experiences.
Key points:
1. Bad Design Consequences: Shariat and Saucier highlight that bad design can be deadly, like a medical device interface causing a patient's death. They stress the need for safe, reliable designs.
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