Summary:
The book provides a framework for understanding and designing better conversations, exploring the elements that make up meaningful dialogue. It offers practical tools and techniques for facilitating effective communication in various contexts, from personal relationships to professional environments.
Key points:
1. COS Framework: Stillman's Conversation Operating System (COS) has nine elements to enhance conversation quality: invitation, space, roles, rules, medium, tempo, goal, turn-taking, and power dynamics. Adjusting these can lead to better discussions.
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