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How to Listen and How to Be Heard

Inclusive Conversations at Work
Summary:

The book provides practical strategies for facilitating inclusive and productive conversations in the workplace, addressing common communication challenges and offering advice on how to bridge generational, cultural, and gender divides. It emphasizes the importance of active listening, understanding diverse perspectives, and creating an environment where all voices are heard and valued.

Key points:

1. Active Listening: Emphasizes fully engaging with the speaker, understanding their message, and responding without bias.

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