Summary:
The book provides a comprehensive guide on integrating Six Sigma methodology into an organization's culture, emphasizing the importance of balancing technical process improvements with behavioral change management. It offers strategies for leaders to sustain Six Sigma initiatives by focusing on employee engagement, leadership roles, and the long-term transformation of corporate culture.
Key points:
1. Six Sigma must be part of a cultural shift, changing how employees think and act regarding quality and improvement.
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