Conversational Intelligence
How Great Leaders Build Trust and Get Extraordinary Results
by:
Judith Glaser
Summary:
The book explores the role of communication in fostering trust and building successful relationships in the workplace. It provides insights into the neuroscience behind conversations and offers practical strategies for enhancing conversational skills to improve leadership effectiveness and achieve organizational goals.
Key points:
1. Conversational Intelligence (C-IQ): Glaser's main concept, C-IQ is the skill of building relationships and fostering success through conversation.
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