The Communication Book
44 Ideas for Better Conversations Every Day
Summary:
The book presents 44 concise and insightful concepts designed to improve everyday communication skills, ranging from techniques to enhance conversations to strategies for better understanding and being understood. Each idea is explained with clarity and accompanied by illustrations, making the content accessible and practical for readers seeking to enhance their interpersonal communication.
Key points:
1. Four Ears Model: Messages are received on four levels: factual, self-revealing, relationship, and appeal. This model helps clarify communication.
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