Summary:
The book is a tell-all memoir that provides an insider's perspective on the hotel industry, revealing the secrets, tricks, and unwritten rules that govern guest services. It recounts the author's experiences working in various hotel positions, from valet to front desk, and shares humorous and sometimes shocking stories about guests and staff interactions.
Key points:
1. Hotel Industry Insights: Tomsky reveals unseen aspects of the hotel industry, including staff hierarchy, tipping importance, and employee tactics.
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