Culture Hacker
Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance
by:
Shane Green
Summary:
The book provides insights and strategies for business leaders and managers to enhance their company culture by focusing on employee engagement and experience. It offers practical tools and examples for reprogramming organizational practices to foster a workplace environment that leads to better customer service, increased employee retention, and improved overall performance.
Key points:
1. Employee Experience Matters: Shane Green believes that a good employee experience boosts engagement, customer service, retention, and performance. Companies should make employees feel valued and part of a community.
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