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Designed to Win

What Every Business Needs to Know to Go Truly Global
by: Po Chung
Summary:

The book provides insights into the strategies and principles that have driven the global success of DHL, offering lessons on how businesses can thrive in the international market. It covers topics such as customer service, corporate culture, and innovation, drawing on the company's 50-year history to illustrate key points for achieving global business excellence.

Key points:

1. Customer Focus: Prioritize customer needs to build loyalty and stand out globally.

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