The Empathetic Workplace
5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job
Summary:
The book provides a guide for managers and leaders on how to support employees who have experienced trauma, outlining a five-step process to respond with empathy and understanding. It emphasizes the importance of creating a compassionate work environment and equips readers with practical tools and strategies to handle sensitive situations effectively and foster resilience.
Key points:
1. Recognizing Trauma: Understand trauma's effects on work performance and create a safe, supportive work environment.
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