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The Managed Heart

Commercialization of Human Feeling
in: Sociology
Summary:

The book explores the concept of emotional labor, where employees regulate their emotions as part of their job, often in service-oriented industries. It examines the psychological implications of this practice and how it affects workers' personal lives and emotional well-being.

Key points:

1. Emotional Labor: Hochschild's concept where workers control their emotions to meet job expectations, often seen in service jobs where they must influence customers' feelings.

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