Summary:
The book provides an in-depth look at the detrimental effects of incivility in the workplace and offers practical strategies for fostering respect and creating a more civil work environment. It includes research-based insights, real-world examples, and actionable tips for individuals and organizations to improve interactions and enhance workplace culture.
Key points:
1. Civility's Role: Civility is key for a successful workplace, boosting teamwork and productivity while reducing stress and toxicity.
Books similar to "Mastering Civility":
The Price of Pettiness
Alex Alonso, PhD
Flip-Flops and Microwaved Fish
Peter Yawitz
The Joy in Business
Joy J. D. Baldridge
Managing the Unmanageable
Anne Loehr|Jezra Kaye
Put Happiness to Work
Eric Karpinski
No Hard Feelings
Liz Fosslien, Mollie West Duffy
Working with Difficult People
Muriel Solomon
Work Better Together
Jen Fisher|Anh Nguyen Phillips
Managing Difficult People
Marilyn Pincus
Leading with Gratitude
Adrian Gostick|Chester Elton