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Working with Difficult People

Revised and Expanded
Summary:

The book provides strategies for identifying and managing challenging behaviors encountered in the workplace, such as dealing with bullies, procrastinators, and complainers. It offers practical advice on communication, conflict resolution, and fostering a positive work environment despite these difficult interactions.

Key points:

1. Know Your Difficult Colleagues: Identify and strategize for dealing with workplace archetypes like bullies and complainers.

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