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Managing Difficult People

A Survival Guide For Handling Any Employee
Summary:

The book provides strategies and practical tips for dealing with challenging workplace behaviors, ranging from insubordination to negativity. It offers insights into understanding different personality types and techniques for effective communication, conflict resolution, and fostering a positive work environment.

Key points:

1. Know Personalities: Learn to identify and manage different difficult personalities at work, like "Bulldozer" or "Gossip," for better interaction.

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