Summaries of books about Business & Finance:
Return on Investment in Training and Performance Improvement Programs
Jack J. Phillips
The book provides a comprehensive methodology for evaluating the effectiveness of training and performance improvement programs by calculating the financial return on investment (ROI). It guides readers through data collection, analysis, and calculating ROI, while also addressing implementation challenges and strategies for enhancing program effectiveness.
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Modern Mentoring
Randy Emelo
The book provides a framework for understanding and implementing a more flexible, collaborative form of mentoring that leverages technology and connects people across an organization. It emphasizes the shift from traditional one-on-one mentoring relationships to a dynamic, inclusive, and self-directed learning approach that fosters knowledge sharing and professional development.
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Measuring Customer Satisfaction and Loyalty
Survey Design, Use, and Statistical Analysis Methods
Bob E. Hayes
The book provides a comprehensive guide on creating, administering, and analyzing customer satisfaction and loyalty surveys, emphasizing the importance of these metrics in understanding consumer behavior. It covers various statistical techniques and methodologies for interpreting survey data to improve business strategies and customer relationship management.
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Action Coaching
How to Leverage Individual Performance for Company Success
David L. Dotlich|Peter C. Cairo
The book provides a guide on improving individual performance through a method called Action Coaching, which involves a hands-on approach to coaching that integrates business strategy with personal development. It offers practical tools and techniques for leaders and managers to help employees enhance their skills, align their personal goals with organizational objectives, and drive overall company success.
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Moral Capitalism
Reconciling Private Interest with the Public Good
Stephen Young
The book advocates for a balanced approach to capitalism that aligns private enterprise with the broader interests of society, proposing a framework where businesses operate ethically, sustainably, and in a manner that benefits all stakeholders. It outlines principles and practical strategies for companies to contribute positively to social and environmental issues while still achieving economic success.
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Soft Sell
The New Art of Selling
Tim Connor
The book provides insights into a more gentle, relationship-focused approach to sales that emphasizes building trust and rapport with clients. It offers strategies for creating opportunities and closing sales without aggressive tactics, focusing on understanding customer needs and providing value.
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Fair Pay, Fair Play
Aligning Executive Performance and Pay
Robin A. Ferracone
The book explores the relationship between executive compensation and company performance, advocating for pay structures that reward leaders for actual results and long-term value creation. It provides a framework for designing fair pay programs that align with business strategy and shareholder interests, including case studies and practical guidance for compensation committees and executives.
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Drive Business Performance
Enabling a Culture of Intelligent Execution
Bruno Aziza|Joey Fitts
The book explores the concept of performance management through the integration of technology, strategy, and employee engagement to drive business success. It provides insights on how organizations can leverage data and analytics to make informed decisions and foster a culture of continuous improvement and intelligent execution.
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Walmart
Key Insights and Practical Lessons from the World's Largest Retailer
Bryan Roberts|Natalie Berg
The book provides an analysis of Walmart's business strategies, exploring how the company became a global retail leader through its focus on low prices, supply chain management, and expansion tactics. It also offers practical lessons for other retailers and businesses looking to understand or replicate Walmart's success in the competitive retail landscape.
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Understanding Islamic Finance
Muhammad Ayub
The book provides a comprehensive exploration of Islamic finance, detailing its principles, products, and operations within the context of Shariah law. It covers the theoretical foundations, practical applications, and the development of Islamic financial institutions, as well as the challenges and future prospects of the industry.
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