How Did That Happen?
Holding People Accountable for Results the Positive, Principled Way
Summary:
The book provides a framework for leaders to establish accountability in their organizations by setting clear expectations and following through with appropriate support. It outlines a step-by-step process for holding people accountable in a constructive manner that leads to improved performance and results.
Key points:
1. Accountability Sequence: A method for setting clear expectations and holding people accountable positively and effectively, aligning with organizational goals.
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