Summary:
The book provides a comprehensive framework for enhancing accountability within organizations, offering practical strategies and tools to improve performance. It emphasizes the importance of clear expectations, ownership, and consistent follow-through, while also addressing common accountability pitfalls and how to overcome them.
Key points:
1. The Oz Principle: Emphasizes taking responsibility for actions and results, avoiding blame and excuses. Key steps: see it, own it, solve it, do it.
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