The Emotionally Intelligent Manager
How to Develop and Use the Four Key Emotional Skills of Leadership
Summary:
The book provides a framework for enhancing emotional intelligence in management by focusing on four essential skills: identifying emotions, using emotions to facilitate thinking, understanding emotions, and managing emotions. It offers practical advice, exercises, and real-world examples to help leaders apply these skills to improve their effectiveness and the performance of their teams.
Key points:
1. EI Framework: The book outlines a four-part emotional intelligence model crucial for leadership: identifying emotions, using emotions to aid thinking, understanding emotions, and managing emotions.
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