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The Horizontal Organization

What the Organization of the Future Actually Looks Like and How It Delivers Value to Customers
Summary:

The book explores a management approach that emphasizes cross-functional teams and processes over traditional hierarchical structures, aiming to enhance flexibility, responsiveness, and customer value. It provides insights into how organizations can restructure to promote collaboration, innovation, and adaptability in a rapidly changing business environment.

Key points:

1. Horizontal Structure: Ostroff suggests replacing traditional hierarchies with horizontal structures that emphasize teamwork, process-driven workflows, and cross-department collaboration to quickly meet customer needs.

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