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Changing How the World Does Business

Fedex's Incredible Journey to Success - The Inside Story
Summary:

The book provides an insider's account of FedEx's early days, detailing the company's innovative approach to overnight delivery and the challenges it overcame. It offers insights into the leadership of founder Fred Smith and the strategic decisions that transformed the logistics and delivery industry.

Key points:

1. FedEx thrived by innovating in customer service, with Fred Smith's idea for overnight delivery and features like package tracking setting industry standards.

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