FedEx Delivers
How the World's Leading Shipping Company Keeps Innovating and Outperforming the Competition
by:
Madan Birla
Summary:
The book provides an in-depth look at the innovative business strategies and customer-focused practices that have enabled FedEx to achieve market leadership in the shipping industry. It explores the company's entrepreneurial culture, commitment to employee empowerment, and the use of technology to maintain a competitive edge and deliver exceptional service.
Key points:
1. PSP Philosophy: FedEx believes that happy employees lead to better service and higher profits.
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