Summary:
The book provides a comprehensive guide to understanding the nature of conflict in various contexts, including personal and professional environments, and offers practical strategies for managing and resolving disputes effectively. It covers communication skills, negotiation techniques, and problem-solving methods to help individuals and organizations handle conflicts constructively.
Key points:
1. Conflict Basics: Accept that conflict is normal. It happens due to different beliefs, goals, or ideas. Knowing why conflict starts is key to handling it.
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