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Mediation for Managers

Resolving Conflict and Rebuilding Relationships at Work
Summary:

The book provides managers with practical strategies and tools for effectively mediating workplace conflicts, fostering a positive environment, and repairing professional relationships. It includes techniques for understanding different perspectives, facilitating productive dialogue, and reaching mutually beneficial resolutions.

Key points:

1. Conflict Dynamics: Managers must grasp conflict stages, escalation factors, and effects on teams to intervene and resolve issues effectively.

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