Creating a Drama-Free Workplace
The Insider's Guide to Managing Conflict, Incivility & Mistrust
by:
Anna Maravelas
Summary:
The book provides strategies and insights for resolving workplace conflicts, enhancing communication, and fostering a positive work environment. It offers practical tools for managers and employees to build trust, address incivility, and prevent the escalation of tensions in professional settings.
Key points:
1. Root Causes of Conflict: Understand that workplace conflict often comes from unmet needs, perceived threats, or lack of trust. Address these issues for lasting solutions.
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