How to Manage Problem Employees
A Step-by-Step Guide for Turning Difficult Employees into High Performers
by:
Glenn Shepard
Summary:
The book provides a practical framework for dealing with challenging employees, offering strategies for identifying problems, communicating effectively, and implementing disciplinary measures. It also emphasizes the importance of leadership development and the transformation of underperforming staff into valuable team members through motivation and skill-building.
Key points:
1. Problem Employee Insights: Understand why problem employees act out by identifying their type (complainer, unproductive, unethical) and the cause (skill gap, motivation, external issues).
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