Selling with Emotional Intelligence
5 Skills for Building Stronger Client Relationships
by:
Mitch Anthony
Summary:
The book provides insights into how sales professionals can enhance their emotional intelligence to better understand and respond to clients' emotional needs, fostering stronger relationships. It outlines five key skills for leveraging emotional intelligence in sales, including self-awareness, self-regulation, motivation, empathy, and social skills, to improve client interactions and sales success.
Key points:
1. Emotional Self-Awareness: Salespeople need to understand their emotions to stay composed and empathetic, leading to better client relationships.
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