Reasons and Rationalizations

The Limits to Organizational Knowledge

by: Chris Argyris

in: Management & Leadership

Summary:

The book explores the gap between the knowledge individuals possess and the knowledge organizations actually use, delving into the defensive routines that prevent learning and hinder the transfer of useful knowledge. It offers insights into overcoming these barriers by fostering open communication and reflective practices to improve organizational learning and effectiveness.

Key points:

1. Defensive Routines: Argyris notes that people in organizations use defensive behaviors to avoid embarrassment or threat, which blocks open communication and learning by avoiding real issues and mistakes.

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