The Power of Positive Confrontation
The Skills You Need to Handle Conflicts at Work, at Home, Online, and in Life, completely revised and updated edition
by:
Barbara Pachter
Summary:
The book provides readers with practical strategies and techniques for managing conflicts effectively and assertively without being aggressive. It covers various scenarios including workplace disputes, family disagreements, and online altercations, offering guidance on how to communicate with confidence and resolve issues while maintaining positive relationships.
Key points:
1. WAC Approach: Pachter's WAC method for positive confrontations involves stating the issue ("What"), asking for what's needed ("Ask"), and ensuring mutual understanding ("Check").
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