Summary:
The book provides strategies for dealing with high-conflict individuals by teaching readers how to respond quickly and effectively with Brief, Informative, Friendly, and Firm (BIFF) communications. It offers practical advice on managing emotionally charged situations and reducing the escalation of hostility through concise and non-confrontational responses.
Key points:
1. BIFF Communication: BIFF stands for Brief, Informative, Friendly, and Firm. It's a communication style for managing high-conflict situations and people.
Books similar to "Biff":
Getting Along
Amy Gallo
The Coward's Guide to Conflict
Tim Ursiny
Dealing with People You Can’t Stand
Rick Brinkman|Rick Kirschner
Verbal Judo
George J. Thompson
Powerful Phrases for Dealing with Difficult People
Renee Evenson
Everybody Fights
Kim Holderness|Penn Holderness
Working with Difficult People
Amy Cooper Hakim|Muriel Solomon
How to Have Confidence and Power in Dealing With People
Les T. Giblin
Rapport
Emily Alison|Laurence Alison
People Skills
Robert Bolton