Summary:
The book provides insights and practical strategies for giving and receiving feedback effectively in the workplace, emphasizing the importance of clear communication, empathy, and understanding the psychological aspects of feedback interactions. It offers tools and techniques to help managers and employees navigate feedback conversations constructively, with the goal of fostering growth and improving performance.
Key points:
1. Feedback Triggers: Huston identifies three feedback triggers: truth (feedback seems wrong), relationship (feedback affects the relationship), and identity (feedback threatens self-image). Recognizing these helps manage feedback.
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