Summaries of books about Management & Leadership:
How the Mighty Fall
And Why Some Companies Never Give In
Jim Collins
The book examines the stages of decline in once-successful companies, identifying common pitfalls such as hubris and denial of risk. It provides insights and strategies for leaders to recognize warning signs and steer their organizations back to a path of growth and sustainability.
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HBR's 10 Must Reads on Emotional Intelligence
Harvard Business Review
The book compiles ten essential articles on emotional intelligence, a key leadership skill, highlighting the importance of self-awareness, self-regulation, motivation, empathy, and social skill in effective leadership. It features Daniel Goleman's influential article on the components of emotional intelligence that distinguish outstanding leaders from their peers.
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Think Like a Champion
An Informal Education In Business and Life
Donald Trump
The book is a collection of essays that offer insights into the author's philosophy on personal and professional success, sharing anecdotes from his own experiences and providing advice on achieving excellence in various aspects of life. It covers topics such as learning from victories and setbacks, the importance of focus and discipline, and the value of confronting fears and taking risks.
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Play Nice But Win
A CEO's Journey from Founder to Leader
Michael Dell|James Kaplan
The book chronicles Michael Dell's personal journey from starting Dell Technologies in his dorm room to transforming it into a global tech giant, offering insights into his leadership philosophy and the pivotal moments of the company's evolution. It delves into the challenges he faced, including the high-stakes battle to take Dell private, and shares lessons on innovation, competition, and strategic decision-making.
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Raise the Bar
An Action-Based Method for Maximum Customer Reactions
Jon Taffer
The book provides a comprehensive guide to improving customer service and business success in the hospitality industry, drawing on the author's extensive experience as a bar and nightlife consultant. It outlines actionable strategies for creating positive customer experiences, increasing sales, and fostering a culture of excellence among staff.
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Sway
The Irresistible Pull of Irrational Behavior
Ori Brafman|Rom Brafman
The book delves into the psychological forces that lead to irrational behavior, exploring how unconscious biases and social influences often cause individuals to act in ways that defy logical reasoning. It presents a series of case studies and experiments to illustrate how these hidden drivers shape decisions in various aspects of life, from the boardroom to personal relationships.
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The Practice of Adaptive Leadership
Tools and Tactics for Changing Your Organization and the World
Ronald A. Heifetz|Marty Linsky|Alexander Grashow
The book provides a practical framework for dealing with complex challenges in organizations and social systems, emphasizing the need for leaders to adapt, engage stakeholders, and navigate the delicate balance between maintaining stability and driving change. It offers tools, techniques, and strategies for diagnosing situations, managing oneself, and mobilizing others to tackle tough problems without easy solutions.
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Outcomes Over Output
Why customer behavior is the key metric for business success
Josh Seiden
The book emphasizes the importance of focusing on customer behavior and outcomes rather than just the outputs or features produced by a business. It provides strategies for teams to measure success by the impact they have on customers, guiding them to create more value and achieve better results.
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Humble Inquiry
The Gentle Art of Asking Instead of Telling
Edgar H. Schein|Peter A. Schein
The book advocates for the practice of asking questions from a place of genuine curiosity and interest in others, rather than asserting one's own opinions or advice. It emphasizes the importance of building trust and opening lines of communication in personal and professional relationships through the art of humble inquiry.
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If Disney Ran Your Hospital
9 1/2 Things You Would Do Differently
Fred Lee
The book presents a transformative approach to patient care by applying the principles of customer service excellence found in Disney theme parks to the healthcare setting. It outlines strategies for improving patient satisfaction through empathy, storytelling, and creating a memorable and personalized experience for patients.
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