Summary:
The book provides a comprehensive guide to improving customer service and business success in the hospitality industry, drawing on the author's extensive experience as a bar and nightlife consultant. It outlines actionable strategies for creating positive customer experiences, increasing sales, and fostering a culture of excellence among staff.
Key points:
1. Reaction Management: Taffer highlights the need to control customer emotions at every interaction, as their reactions are key to business success and customer loyalty.
Books similar to "Raise the Bar":
The Customer Culture Imperative
Linden Brown|Christopher Brown
Discovering the Soul of Service
Leonard L. Berry
Customer CEO
Chuck Wall
Branded Customer Service
Janelle Barlow|Paul Stewart
How I Raised Myself From Failure To Success In Selling
Frank Bettger
The Relationship Economy
John R. DiJulius III
Selling the Invisible
Harry Beckwith
Evergreen
Noah Fleming|Alan Weiss
From Impressed to Obsessed
Jon Picoult
Wired and Dangerous
Chip R. Bell|John R. Patterson