Hug Your Customers
STILL The Proven Way to Personalize Sales and Achieve Astounding Results
by:
Jack Mitchell
Summary:
The book provides insights into the importance of personalized customer service, sharing strategies and anecdotes from the author's experience in retail to build lasting relationships with clients. It emphasizes the value of genuine connections, going beyond standard customer service practices to create loyal, satisfied customers through exceptional, personalized experiences.
Key points:
1. Personalized Service: Jack Mitchell highlights the need for tailored customer interactions, focusing on their unique needs and emotions to foster loyalty.
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