Performance Conversations
How to Use Questions to Coach Employees, Improve Productivity, and Boost Confidence
Summary:
The book provides a framework for managers to engage in effective dialogue with employees through the use of targeted questions aimed at enhancing performance and development. It offers an alternative to traditional performance appraisals by focusing on coaching techniques that build confidence and improve productivity.
Key points:
1. Question Power: Lee highlights the value of open-ended questions to spark self-reflection and growth in employees, leading to better self-awareness and performance improvements.
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