101 Tough Conversations to Have with Employees
A Manager's Guide to Addressing Performance, Conduct, and Discipline Challenges
by:
Paul Falcone
Summary:
The book provides managers with practical strategies and scripts for handling a wide range of difficult workplace discussions, from performance issues and behavioral problems to terminations and layoffs. It offers guidance on how to approach sensitive topics with empathy and professionalism, ensuring clear communication and effective resolution.
Key points:
1. Open Communication: The book highlights the need for honest dialogue between managers and employees, especially for difficult topics.
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