Onboarding Matters
How Successful Companies Transform New Customers Into Loyal Champions
by:
Donna Weber
Summary:
The book provides a comprehensive guide to creating effective onboarding processes for new customers, emphasizing strategies that turn them into long-term, engaged advocates for a company. It covers best practices, real-world examples, and actionable steps to ensure customers are successfully integrated, satisfied, and more likely to promote the business.
Key points:
1. Onboarding is Key: Onboarding is crucial for customer satisfaction and loyalty. A good onboarding program quickly shows the value of a product or service.
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