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Never Lose a Customer Again

Turn Any Sale into Lifelong Loyalty in 100 Days
Summary:

The book provides a detailed, step-by-step approach to improving customer retention by creating exceptional experiences during the first 100 days of the customer journey. It emphasizes the importance of personalization, emotional connection, and consistent engagement to transform new customers into loyal advocates for the brand.

Key points:

1. Importance of First 100 Days: Focus on a positive initial experience to prevent buyer's remorse and foster long-term loyalty.

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