Summary:
The book provides a comprehensive examination of the various theories, models, and practical techniques necessary for effective change management, integrating academic research with real-world application. It covers the human, organizational, and strategic dimensions of change, offering tools and strategies for diagnosing change issues and implementing change initiatives.
Key points:
1. Change Models: Hayes reviews different models for managing change, like Lewin's three-step model, Kotter's eight steps, and the McKinsey 7-S Framework, offering varied approaches to change implementation.
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